Terms & Conditions

About these terms

These Terms & Conditions apply when you use digitalwebars.com and when you request or buy services from Digital Webars. By using this website or accepting a proposal, quotation or invoice from us, you agree to these terms. If you are accepting on behalf of a company, you confirm that you have authority to bind that company.

Digital Webars is a brand of Corporate Care IT (corporatecareit.com), a global IT and business process outsourcing company operating since 2018. Digital Webars delivers the group's website, software, IT support and digital marketing services. "Digital Webars", "we", "us" and "our" refer to Digital Webars as part of the Corporate Care IT group. "Client" or "you" means the person or business that uses our website or services.

Our services

We provide services including:

• Website design and development, including corporate websites, landing pages and e-commerce stores
• Custom software, web applications, integrations and maintenance
• Search engine optimisation, social media marketing, paid advertising and content
• Analytics, conversion tracking and server-side tracking setup
• Hosting, domain, IT support and ongoing technical support

The exact scope, deliverables, timeline and price for each project are set out in a written proposal, quotation, statement of work or order confirmation (a "Proposal"). If a Proposal conflicts with these terms, the Proposal applies for that project.

Proposals, quotes and estimates

Booking a consultation, sending an enquiry or using our online estimator or audit tool does not create a contract. Online estimates and price ranges are for guidance only. A project starts only after you accept a Proposal in writing (including by email or signed document) and pay any required advance. Quotations are valid for 30 days unless the Proposal says otherwise.

Fees and payment

• Prices are quoted in Bangladeshi Taka (BDT) for local clients and in US dollars (USD) or another agreed currency for international clients
• Unless the Proposal says otherwise, an advance payment is required before work begins, and the remaining balance is due in milestones or before final delivery or launch
• Invoices are payable within 7 days of the invoice date unless another period is agreed
• Prices do not include VAT, taxes, bank or transfer charges, or third-party costs unless stated
• Third-party costs such as domains, hosting, premium themes, plugins, licences, stock media, SMS or email services and advertising budgets are paid by the client, either directly or reimbursed to us
• Recurring services such as hosting, maintenance, SEO and campaign management are billed in advance for each period and renew until cancelled
• If payment is late, we may pause work, delay launch or suspend services, including hosted websites, until the account is up to date

Client responsibilities

To keep your project on schedule, you agree to:

• Provide accurate information, content, images, logins and approvals on time
• Make sure you own or have permission to use all content, trademarks and materials you give us
• Nominate a contact person who can give feedback and make decisions
• Review deliverables and give consolidated feedback within the agreed review period
• Make sure your business, products and advertising comply with the laws and platform policies that apply to you

Delays in client feedback, content or payment may move the timeline and launch date. If a project is paused for more than 30 days because we are waiting on the client, we may treat the current milestone as delivered and invoice it.

Timelines, revisions and changes

Timelines in a Proposal are good-faith estimates based on the agreed scope. Each Proposal sets out the number of revision rounds included. Revisions mean adjustments to agreed work, not new features, pages or a new design direction. Requests outside the agreed scope are change requests. We will quote any extra cost and time before starting that work.

Approval and launch

When we deliver a milestone or the finished work, you will have 7 days to review it and report any defects against the agreed scope, unless the Proposal states otherwise. If you do not report defects in that time, or if you use the work live, the deliverable is treated as accepted.

Warranty and support

We fix bugs that come from our own work and that you report within 30 days after launch, at no extra cost. This warranty does not cover issues caused by client or third-party changes, hosting or server problems, third-party plugin, browser or platform updates, or misuse. Ongoing updates, security monitoring, backups and content changes are available under a separate maintenance or support plan.

Marketing and advertising results

SEO, social media and paid advertising results depend on search engines, ad platforms, competition, budgets and many factors outside our control. We commit to professional work and honest reporting, but we do not guarantee specific rankings, traffic, leads, sales or return on ad spend. Advertising accounts must follow each platform's policies, and the platform's decision to approve, limit or suspend ads or accounts is final.

Intellectual property

• After full payment, the client owns the final, custom deliverables created specifically for the project, such as the final design, custom code and written content
• We keep ownership of our pre-existing tools, frameworks, code libraries, templates and know-how. The client receives a perpetual licence to use them as part of the delivered project
• Third-party software, themes, plugins, fonts and stock media remain subject to their own licences
• Until full payment is received, all deliverables remain our property and may not be used live
• Unless the client asks us in writing not to, we may show the completed work, the client's name and logo in our portfolio and marketing, and link to the live project. We will not reveal confidential information

Domains, hosting and accounts

Where possible, domains, hosting, analytics, advertising and social media accounts are registered in the client's name or the client is given owner access. If we register or host services for you, we will transfer them to you when you ask, once all related invoices are paid. The client is responsible for renewing services they control. We are not responsible for loss caused by expired domains, hosting or third-party accounts that are outside our control.

Confidentiality

Both parties will keep the other's non-public business, technical and financial information confidential and use it only for the project. This does not apply to information that is already public, independently developed, or that must be disclosed by law. We are happy to sign a separate non-disclosure agreement when needed.

Data protection

We handle personal data as described in our Privacy Policy. When we process personal data on behalf of a client, such as their customers' details on a website or CRM, we act on the client's instructions and take reasonable security measures. The client is responsible for its own privacy notices, consent and lawful basis for that data.

Cancellation and refunds

• Either party may end a project by giving written notice
• If the client cancels, the client pays for all work completed up to the cancellation date and any third-party costs already committed
• Advance payments cover project planning and the allocation of our team. Once work has started, they are non-refundable, except where they exceed the value of work completed
• Recurring services can be cancelled with 30 days' written notice before the next billing period. Fees already paid for the current period are not refunded
• We may suspend or end services immediately if the client seriously breaches these terms, fails to pay, or asks us to do something unlawful or unethical

Limitation of liability

To the maximum extent allowed by law, we are not liable for indirect or consequential loss, including lost profits, revenue, data or business opportunities. Our total liability for any claim related to a project is limited to the fees the client paid us for that project, or for recurring services, the fees paid in the 3 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

Website use

When you use this website, you agree not to:

• Submit false, misleading, unlawful or spam enquiries
• Try to gain unauthorised access to the website, admin area or servers, or interfere with their security or performance
• Scrape, copy or republish our content, designs or code without written permission
• Upload malware or harmful code

Website content, including text, graphics, logos and code, belongs to Digital Webars or Corporate Care IT or is used with permission. Information on this website, including blog articles, prices and estimates, is general guidance and may change without notice. Links to third-party websites are provided for convenience, and we are not responsible for their content.

Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control. These include natural disasters, power or internet outages, government action, strikes, civil unrest, pandemics and failures of third-party platforms or providers.

Governing law and disputes

These terms are governed by the laws of the People's Republic of Bangladesh. We will first try to resolve any dispute through good-faith discussion. If that fails within 30 days, the courts of Dhaka, Bangladesh have exclusive jurisdiction, unless a Proposal for an international client sets a different venue.

Changes to these terms

We may update these terms from time to time. The version shown on this page, with its "Last updated" date, applies to your use of the website. A signed Proposal stays under the terms agreed when it was accepted, unless both parties agree in writing to a change.

Contact us

For questions about these terms, contact Digital Webars:

• Email: hello@digitalwebars.com
• Phone: +880 1337-018777
• Address: House 40/5, Abdul Hadi Lane, Bangshal, Dhaka 1000, Bangladesh
• Parent company: Corporate Care IT, corporatecareit.com