Privacy Policy

Who we are

This Privacy Policy explains how Digital Webars collects, uses, shares and protects personal information when you visit digitalwebars.com, contact us, book a meeting, request an estimate or audit, or work with us as a client.

Digital Webars is a brand of Corporate Care IT (corporatecareit.com), a global IT and business process outsourcing company operating since 2018 with teams in Bangladesh, the United States and the Philippines. Digital Webars is the group's digital technology brand for websites, software and digital marketing. In this policy, "Digital Webars", "we", "us" and "our" refer to Digital Webars as part of the Corporate Care IT group.

For the personal information described in this policy, Digital Webars is the data controller. Where we process personal data on behalf of a client as part of a project, we act as that client's processor (see "Client project data" below).

Information we collect

Information you give us:

• Contact details such as your name, email address, phone or WhatsApp number, company name and job title
• Enquiry, booking, estimate and audit details such as your project requirements, budget range, preferred meeting time and the website address you ask us to review
• Newsletter or offer sign-ups, where you give us your email address
• Communication records, including emails, messages, call notes and meeting notes
• Billing information such as billing name, address, VAT or tax details and payment references (we do not store full card numbers)

Information collected automatically:

• Device and usage data such as IP address, browser type, operating system, pages viewed, referring website, time spent and approximate location derived from your IP address
• Cookies and similar technologies, described in the "Cookies, analytics and advertising" section below

Information from other sources:

• Business contact details that are publicly available, or that a referrer, partner or your colleague shares with us
• Reports from analytics and advertising platforms, which are usually aggregated and do not directly identify you

We do not knowingly collect sensitive personal data such as health, religious or financial account details through this website. Please do not send passwords, card numbers or other confidential credentials through our forms.

How we use your information

We use personal information to:

• Respond to enquiries, prepare proposals, estimates and website audits, and schedule consultations
• Deliver, manage and support the services you request, including project communication and invoicing
• Send service updates and, where you have agreed, newsletters or marketing messages
• Improve our website, services and content by understanding how visitors use them
• Measure and improve our advertising, where you have consented to those cookies
• Protect our website, systems and users from fraud, spam, abuse and security incidents
• Comply with legal, tax, accounting and regulatory obligations and enforce our agreements

Legal basis for processing

Where data protection law requires a legal basis (for example, the GDPR for visitors in the European Union or United Kingdom), we rely on:

• Contract: to take steps at your request before entering into a contract and to perform our contract with you
• Legitimate interests: to run and secure our business, respond to business enquiries and improve our services, balanced against your rights
• Consent: for optional analytics, advertising cookies and marketing emails. You can withdraw consent at any time
• Legal obligation: where we must keep or disclose records under applicable law

Cookies, analytics and advertising

We use cookies and similar technologies in three groups:

• Necessary cookies keep the website secure and working, remember your cookie choices and support administrative sessions. They cannot be switched off.
• Analytics cookies, such as Google Analytics and Microsoft Clarity, help us understand which pages are useful and where visitors have trouble.
• Advertising cookies and pixels, such as Google Ads, Meta (Facebook and Instagram), LinkedIn and TikTok, help us measure campaigns and show relevant ads.

Analytics and advertising tools run only after you give consent through our cookie banner, where enabled. You can change your choice at any time by clearing your cookies for this site or by using your browser's privacy settings. Some of these providers may also receive limited event data from our server to measure conversions accurately. This happens only under the same consent rules.

How we share information

We do not sell or rent your personal information. We share it only when needed:

• Within the Corporate Care IT group, with Corporate Care IT and its affiliates, for delivery, support, administration and billing under the same privacy standards
• With service providers who host our website, store data, send email, schedule meetings (such as Google Workspace and Google Meet), process payments, or provide analytics and advertising. They act on our instructions and must protect the data
• With professional advisers, such as lawyers, accountants and auditors, under confidentiality duties
• With authorities, when required by law, court order or to protect our rights, users or the public
• With a buyer or successor, if our business or the group is reorganised, merged or sold, subject to this policy

International transfers

We are based in Bangladesh and work with clients in Bangladesh, the Middle East, Asia and the United States. Some service providers store data outside your country, including in the United States and the European Union. When we transfer personal data internationally, we take reasonable steps to make sure it stays protected, including contractual safeguards where required.

Data retention

We keep personal information only for as long as we need it:

• Enquiries, bookings, estimates and audits that do not become projects are usually deleted or anonymised within 24 months of our last contact
• Client and project records are kept for the duration of the relationship and up to 6 years afterwards for legal, tax and accounting purposes
• Newsletter data is kept until you unsubscribe
• Analytics data is kept according to the retention settings of each tool, normally no longer than 26 months

How we protect your information

We use reasonable technical and organisational safeguards. These include encrypted connections (HTTPS), access controls, role-based admin permissions, regular updates, backups and staff confidentiality commitments. No online system is completely secure. If a breach affects your personal information, we will notify you and the relevant authorities where the law requires it.

Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you and receive a copy
• Correct information that is inaccurate or incomplete
• Ask us to delete your information, or restrict or object to how we use it
• Withdraw consent for analytics, advertising or marketing at any time
• Receive your information in a portable format
• Complain to your local data protection authority

To exercise these rights, email hello@digitalwebars.com. We may need to verify your identity, and we will reply within 30 days. You can unsubscribe from marketing emails at any time by using the link in the email.

Client project data

When we build or manage websites, software, marketing campaigns or tracking for clients, we may handle personal data that belongs to the client's own customers. In that case, the client is the data controller and we process the data only on their documented instructions, under our service agreement and any data processing terms we sign. Clients are responsible for having a lawful basis, privacy notice and consent mechanism for their own users.

Third-party links

Our website may link to other websites, including Corporate Care IT, client projects and social media platforms. Their privacy practices are their own, so please review their policies.

Children's privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has given us personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy when our services, tools or legal requirements change. The "Last updated" date at the top shows the latest version. If we make significant changes, we will make them clear on this page.

Contact us

For privacy questions or requests, contact Digital Webars:

• Email: hello@digitalwebars.com
• Phone: +880 1337-018777
• Address: House 40/5, Abdul Hadi Lane, Bangshal, Dhaka 1000, Bangladesh
• Parent company: Corporate Care IT, corporatecareit.com